Customer Service Administrator – English Speaker

Location: Remote — Poland based

Company

Industrial maintenance solutions provider serving hospitality, industrial, and infrastructure businesses across Europe.

What you will do

• Process customer orders, service plans, and business data accurately and on time.
• Handle calls and internal and external customer interactions.
• Resolve customer queries, requests, and complaints when required.
• Provide accurate and relevant data to key stakeholders.
• Work with sales representatives and other functions to support customer service operations.
• Maintain productivity, quality, and service standards while contributing to integration projects.

Requirements

• Experience in a fast-paced customer service or administration environment.
• Fluency in English, with strong written and verbal communication skills.
• Strong Microsoft Office knowledge and general IT literacy.
• Experience using Oracle and/or SAP systems.
• Strong organisational, time-management, teamwork, problem-solving, and customer-service skills.
• Ability to manage varying workloads, pressure, deadlines, and changing business needs.

Culture & Benefits

• Remote work arrangement for candidates based in Poland.
• Initial 10-month fixed-term contract.
• Comprehensive training and learning opportunities.
• Company pension, company sick pay, and 25 days of holiday plus bank holidays.
• Life insurance worth four times salary.
• Employee Assistance Programme, wellbeing resources, and discounts on leisure, financial, and retail products.