Customer Service Administrator (Hungarian & English)

Location: Remote – Poland based

Company

Industrial maintenance solutions provider serving hospitality, industrial, and infrastructure businesses across Europe, with a presence in 25 countries.

What you will do

• Process customer orders, service plans, and business data accurately and on time.
• Handle calls and written interactions with customers and field sales representatives.
• Resolve customer queries, requests, and complaints when required.
• Provide accurate and timely data to key stakeholders.
• Work with other functions and contribute to service quality, productivity, and team collaboration.
• Support integration projects during the initial fixed-term assignment.

Requirements

• Experience in a fast-paced customer service or administration environment.
• Fluency in Hungarian and English, with strong written and verbal communication skills.
• Strong Microsoft Office knowledge and general IT literacy.
• Strong organisation, time management, listening, teamwork, and problem-solving skills.
• Ability to manage changing workloads, pressure, deadlines, and interactions with senior management.
• Experience with Oracle or SAP is advantageous.

Culture & Benefits

• Remote work from Poland on an initial 10-month fixed-term contract.
• Comprehensive training and learning opportunities.
• Company pension, company sick pay, and 25 days of holiday plus bank holidays.
• Life insurance worth four times salary.
• Leisure, financial, and retail product discounts.
• Employee Assistance Programme and wellbeing resources.