Enterprise Account Manager - Installed Base

Location: Staines-upon-Thames, England, United Kingdom. Hybrid work opportunities are available.

Company

hirify.global delivers enterprise software solutions through a cloud-based platform serving organizations worldwide.

What you will do

• Manage a portfolio of existing enterprise customer accounts and achieve revenue and retention targets.
• Drive renewals and identify upsell and cross-sell opportunities.
• Build relationships with decision-makers and act as a trusted advisor on customer business outcomes.
• Develop account plans, conduct business reviews and adoption sessions, and strengthen customer engagement.
• Identify and manage expansion opportunities, maintain accurate CRM forecasts, and collaborate with presales, customer success, professional services, and solution consulting teams.
• Monitor customer industries, technology environments, market activity, and competitor offerings to improve account strategies.

Requirements

• Experience in account management, customer success, or sales roles managing existing accounts.
• Understanding of enterprise software or technology solutions and willingness to learn product capabilities in depth.
• Strong interpersonal, communication, presentation, and stakeholder-influencing skills.
• Ability to manage multiple accounts and priorities in a fast-paced, customer-focused environment.
• Track record of meeting or exceeding retention and revenue growth goals.
• Understanding of sales cadence, forecasting, and accurate reporting.

Culture & Benefits

• Flexible and hybrid work opportunities.
• Inclusive, diverse, and internationally oriented work environment.
• Collaboration across customer-facing, sales, presales, professional services, and consulting functions.
• Opportunity to contribute to sustainability and customer business impact.