Retail Account Manager

Location: London, Ghent, Flemish Region, or Madrid; hybrid work required

Company

hirify.global provides an API-first commerce platform connecting food and retail businesses with on- and off-premise ordering and delivery solutions.

What you will do

• Own the post-sales relationship and manage a portfolio of medium-to-high complexity customer accounts.
• Drive contract renewals, upsell and cross-sell opportunities, expansion paths, retention, and revenue growth.
• Build long-term customer partnerships, conduct Quarterly Business Reviews, and create tailored engagement strategies.
• Gather customer requirements and collaborate with Product, Legal, and Finance to assess feasible solutions.
• Lead strategic customer projects, including new-location initiatives, feature adoption, and mid-level escalations.
• Segment and prioritize accounts by potential and risk while managing engagement cadence and account health.

Requirements

• Fluency in English and Dutch is essential.
• 3–5 years of experience in Account Management or a commercial role such as Sales.
• Experience managing and growing a B2B SaaS and Food Tech book of business.
• Strong relationship-building, communication, empathy, and commercial skills.
• Understanding of SaaS business models, subscriptions, upsell, and cross-sell motions.
• Knowledge of APIs and integrations, CRM tools such as HubSpot or Salesforce, data-driven churn analysis, and project management.

Culture & Benefits

• Full-time permanent employment with a flexible hybrid schedule.
• Dedicated learning budget for professional development.
• Work on weekly platform releases and new features in a rapidly scaling SaaS business.
• International team culture focused on transparency, inclusion, and diverse perspectives.
• Regionally tailored compensation and benefits packages.
• Applicants must have the legal right to work in the country where the role is based; relocation or travel financial assistance is unavailable.

Hiring process

• Initial screening and assessment may be supported by an artificial intelligence tool, followed by human review.
• Some roles may require a background check during the screening process.