Senior Mortgage Broker Assistant (Australian Mortgage)

Location: Remote, based in Metro Manila, Philippines; working hours are Monday to Friday, 7:00am to 4:00pm Philippine Time.

Salary: Php 100,000 per month; the final amount is determined at the client's discretion based on skills and experience.

Company

hirify.global is hiring for a remote mortgage operations role supporting Australian lending services.

What you will do

• Manage loan applications from submission through settlement.
• Prepare, review, and lodge applications with lenders, including servicing calculations and preliminary assessments.
• Track loan progress and coordinate with clients, lenders, valuers, solicitors, conveyancers, and settlement agents.
• Maintain accurate client records and documentation in CRM and loan lodgement systems.
• Support compliance checks, audits, process improvements, and post-settlement follow-ups.
• Mentor junior broker assistants and contribute to internal processes and best practices.

Requirements

• 3–5 years of experience as a Mortgage Broker Assistant or in a similar role within the Australian mortgage industry.
• Strong knowledge of Australian lending products, policies, and processes, including experience with multiple lenders and aggregators.
• Experience managing multiple loan files, meeting deadlines, and working with minimal supervision.
• Strong written and verbal communication, organisation, attention to detail, and client service skills.
• Proficiency with CRM systems and loan lodgement platforms.
• Compliance knowledge covering NCCP, ASIC, and responsible lending obligations.

Nice to have

• Certificate IV in Finance and Mortgage Broking or an equivalent qualification.
• Experience with high-volume or complex loan portfolios.
• Previous experience mentoring junior staff.

Culture & Benefits

• 100% remote work arrangement.
• Autonomous work with collaboration across clients, lenders, brokers, and internal stakeholders.
• Opportunity to contribute to workflow improvements and operational best practices.
• Professional, reliable, confidential handling of sensitive client information.