5 дней назад
Customer Success Manager (APAC Insurance)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (APAC Insurance) (DXC Assure Smart Apps): Driving adoption, optimization, and expansion of insurance software for APAC customers with an accent on value realization, executive stakeholder management, and regional insurance operations. Focus on guiding customers through post-go-live success, improving workflows across policy administration and claims, and translating regional market needs into product enhancements.
Location: Singapore; travel across APAC as required
Company
provides DXC Assure Smart Apps and related insurance technology solutions.
What you will do
- Lead post-go-live customer success for assigned APAC insurance customers.
- Build executive and operational stakeholder relationships and conduct business reviews focused on objectives, KPIs, and value realization.
- Develop success plans, monitor customer health and adoption, and identify optimization, expansion, and renewal opportunities.
- Provide expertise across policy administration, claims, new business, customer servicing, distribution, billing, underwriting, and operations.
- Advocate for customers in roadmap discussions and collaborate with Product Management, Engineering, Support, and implementation teams.
- Create reusable playbooks, customer guidance, reference programs, and AI-driven operational improvements.
Requirements
- 8+ years of experience in insurance software, consulting, or customer success.
- Deep knowledge of APAC insurance operations and regional regulatory, operational, and market considerations.
- Experience implementing or supporting insurance administration systems, including Integral and/or Ingenium.
- Strong understanding of insurance workflows, business processes, executive communication, and stakeholder management.
- Experience leading customer workshops and business reviews.
- Ability to travel across APAC as required.
Nice to have
- Experience with DXC Assure products or ServiceNow.
- Knowledge of AI-enabled workflows and automation.
- Experience supporting cloud transformation initiatives.
- Familiarity with Agile delivery methodologies.
- Experience across Singapore, Malaysia, Thailand, Indonesia, the Philippines, Hong Kong, Australia, or New Zealand.
Culture & Benefits
- Work model prioritizing in-person collaboration with flexibility for wellbeing, productivity, individual work styles, and life circumstances.
- Inclusive environment focused on helping employees thrive.
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