Customer Success Manager (Japan)

Location: Remote

Company

hirify.global provides an agentic AI regulatory operating system for life sciences and consumer products companies, combining vertical AI with a global network of regulatory experts.

What you will do

• Support the Singapore-based Customer Success team in managing Japanese client accounts.
• Join client meetings as a bilingual representative, assisting with communication, notes, follow-ups, and timely responses.
• Translate emails, presentations, reports, and other materials between Japanese and English.
• Help onboard Japanese clients and support them throughout the customer journey.
• Monitor engagement, usage, deliverables, satisfaction, and prepare customer review and renewal materials.
• Assist with prospecting, outreach coordination, and research for Business Development, Account Management, and Customer Success.

Requirements

• Business-level Japanese proficiency, spoken and written, is required.
• Professional English proficiency is required.
• 0–2 years of experience in customer-facing roles, internships, or administrative support; fresh graduates are welcome.
• Strong communication, organization, and coordination skills.
• Team-oriented, proactive, and eager to learn.
• Comfort using or learning Zoom, Confluence, SharePoint, and Zendesk.

Culture & Benefits

• Flexible remote working arrangements.
• Opportunity to work at the intersection of AI, SaaS, compliance, and regulatory intelligence.
• Continuous learning and professional development.

Hiring process

• Submit a resume for consideration.
• Selected candidates will be contacted for an interview.