Customer Success Manager (AI/SaaS)

Location: Remote

Company

hirify.global provides an agentic AI regulatory operating system for life sciences and consumer products companies, combining regulatory intelligence, workflow execution, and a global network of regulatory experts.

What you will do

• Support the Customer Success team in managing Japanese client accounts and delivering client service.
• Join client meetings as a bilingual representative, supporting communication, note-taking, and follow-ups.
• Translate emails, presentations, reports, and other materials between Japanese and English.
• Help onboard clients, coordinate meetings, manage client touchpoints, and respond to inquiries.
• Collaborate with Product, Content, and Regulatory teams to deliver client requirements and track engagement, usage, deliverables, and satisfaction.
• Support customer reviews, renewal conversations, and prospecting activities for Business Development, Account Management, and Customer Success.

Requirements

• Business-level Japanese proficiency in spoken and written communication.
• Professional English proficiency.
• 0–2 years of experience in customer-facing roles, internships, or administrative support; fresh graduates are welcome.
• Strong communication, organization, and coordination skills.
• Team-oriented, proactive, and eager to learn.
• Comfort using or learning Zoom, Confluence, SharePoint, Zendesk, and similar digital tools.

Culture & Benefits

• Flexible remote working arrangements.
• High-impact work at the intersection of AI, SaaS, compliance, and regulatory intelligence.
• Continuous learning and professional development opportunities.

Hiring process

• Submit a resume for consideration.
• Selected candidates will be contacted for an interview.