Customer Success Manager (Data Management)

Location: Singapore; this position does not allow telecommuting and requires working from the hirify.global Headquarters.

Company

hirify.global provides the hirify.global Platform, a logical data integration, management, and delivery platform for enterprise business intelligence, data science, hybrid and multi-cloud integration, and enterprise data services.

What you will do

• Develop relationships with business and technical stakeholders and act as a trusted advisor to major customers.
• Manage customer expectations, technical proposals, service delivery, escalations, and contractual commitments from kickoff through closeout.
• Present hirify.global Platform solutions to technical teams, IT managers, and C-level executives.
• Coordinate consultants, engineers, partners, and regional resources around milestones, deliverables, and customer priorities.
• Provide customer feedback to Product Management, Sales, Support, and Development teams.
• Verify billing data and supporting contracts, purchase orders, work orders, and sign-offs for revenue recognition.

Requirements

• 8–15 years of experience in the IT sector, including at least 4 years in customer-facing roles; 6+ years in similar positions is also specified.
• Technical background and experience with relational databases, big data, NoSQL, data integration, enterprise architecture, application development, and infrastructure.
• Bachelor’s or master’s degree, or equivalent technical training or experience in a technical consulting practice.
• Hands-on people management experience, including team coordination and talent development.
• Strong cross-functional communication, organizational, customer relationship, and people management skills.
• Willingness to travel once or twice a month.

Nice to have

• Experience as a professional services consultant or engineer in customer-facing roles.
• Knowledge of project management processes and data integration approaches.
• Foreign language skills.
• Experience with employee advocacy and social media for industry networking and sales engagement.

Culture & Benefits

• Work with enterprise customers across more than 30 industries and clients worldwide.
• Access to direct mentorship and senior management within a global organization.
• Career growth opportunities across technical, product, and customer-facing roles.
• Exposure to modern data virtualization and data management technology.