Senior Customer Success Manager (APAC)

Location: Singapore; hybrid workplace

Company

Provides global trade intelligence and user-friendly data platforms for the commodities, energy, and maritime sectors.

What you will do

• Build proactive relationships with assigned clients to support adoption, satisfaction, retention, and long-term success.
• Deliver onboarding and engagement strategies that help clients maximise the value and utilisation of the platform.
• Support clients through email, calls, and in-person meetings, addressing questions about data and workflows.
• Analyse usage and engagement trends to align solutions with objectives such as voyage planning, competitive analysis, and risk mitigation.
• Translate client feedback into product improvements in collaboration with Product and Engineering teams.
• Maintain Salesforce records and assess customer health, renewal probability, and potential risks.

Requirements

• 5+ years of experience in Customer Success, ideally with Government or Public Sector clients.
• Experience managing large, complex client portfolios and building strategic relationships.
• Strong interpersonal, communication, listening, organisational, and prioritisation skills.
• Ability to explain technical concepts to technical and non-technical audiences.
• Customer-focused ownership of outcomes, with a proactive approach to opportunities and challenges.
• Experience with APIs, data structures, or other technical concepts is advantageous; programming experience is not required.

Culture & Benefits

• Hybrid work environment based in Singapore.
• Collaborative culture focused on decisive action, creative problem-solving, and client support.
• Inclusive and diverse workplace that values different perspectives and experiences.
• Opportunity to work with an international team of more than 850 experts from 69 countries.