Service Manager

Location: North Mackay, Queensland, Australia. Applicants must be Australian citizens or permanent residents.

Company

hirify.global connects people and businesses to support meaningful and sustainable employment, including for people living with disability, injury, health conditions, or requiring additional support.

What you will do

• Lead, coach, and develop a team across multiple locations.
• Ensure team KPIs and contractual obligations are met and exceeded.
• Establish clear operational direction and build a performance-focused culture.
• Provide supervision, mentoring, feedback, and development opportunities.
• Prepare monthly financial reporting and forecasting.
• Manage business risk, governance, contractual performance, and client-focused service delivery.

Requirements

• Experience in customer service or a client-facing role.
• Experience managing and leading a team.
• Confidence working with internal and external stakeholders and performance KPIs.
• Ability to support clients and employers in achieving sustainable employment outcomes.
• Current driver's licence.
• Australian citizenship or permanent residency is required at the time of application.

Culture & Benefits

• Leadership development and career pathways across MedHealth.
• 12 weeks of paid parental leave.
• Quarterly social events, recognition programs, wellbeing initiatives, and an Employee Assistance Program.
• Fitness Passport, salary packaging, and the option to purchase additional leave.
• Roadside assistance and the tools and technology needed for the role.
• Inclusive workplace welcoming people from diverse backgrounds and supporting accessibility needs during recruitment.