Operations Coordinator (Audiovisual)

Location: Edmonton, Alberta, Canada. Work is performed onsite in a hotel/convention-center environment, with possible work across multiple hotel locations.

Company

Hotel and convention-center event operations supported by audiovisual equipment and technical teams.

What you will do

• Plan short-term staffing for events, including last-minute schedule changes.
• Complete long-term workforce planning based on operational needs.
• Coordinate regional workforce requests across hotel and branch operations.
• Communicate staffing changes and operational updates to technicians and sales staff.
• Answer event technician calls and help resolve operational issues.
• Support technical staff during event preparation and monitor operational progress.

Requirements

• 5+ years of experience in the audiovisual field.
• Ability to work in a hotel/convention-center environment with variable noise levels and exposure to outdoor temperatures, dirt, sand, and dust.
• Ability to work around high-end audiovisual equipment and electrical components, including exposure to heights via lifts and ladders.
• Strong communication, customer service, ownership, safety awareness, and technology skills.

Nice to have

• Experience with workforce management or scheduling.

Culture & Benefits

• Work takes place in a hotel/convention-center setting.
• Responsibilities may span hotel and branch locations.
• Appearance guidelines apply based on the individual hotel or hotel representation in the area.
• Work includes collaboration with technical and sales staff to deliver customer service during events.