Order Management Specialist

Location: Must be located in the United States; hybrid work based at the Dallas-area office or offices in Columbia or Frederick, Maryland, with occasional in-office presence.

Salary: $25–$31 per hour.

Company

Rohde & Schwarz is a global technology company with approximately 14,000 employees developing solutions across Test & Measurement, Technology Systems, and Networks & Cybersecurity.

What you will do

• Process customer orders through various methods while meeting all fulfillment requirements.
• Provide nontechnical support to internal and external customers on order fulfillment and tracking.
• Coordinate with counterparts in Germany on delivery schedules, pricing, and order requirements.
• Work with Finance, Service, Contracts, Collections, and other teams to resolve order-processing issues.
• Own the complete order cycle and maintain quality and efficiency throughout the process.
• Contribute to order-processing projects and lean process improvements.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Operations, or a related field.
• At least 3 years of experience in a customer service role.
• Understanding of back-office operations and basic finance concepts related to accounts receivable and accounts payable.
• Proficiency in Microsoft Excel, including pivot tables and basic formulas.
• Strong communication, organizational, problem-solving, and root-cause analysis skills.
• Valid US work authorization and current US location are required.

Nice to have

• Familiarity with SAP or another major ERP system.
• Interest in continuous improvement and learning.

Culture & Benefits

• Hybrid telecommute arrangement with occasional office attendance.
• Inclusive work environment supporting professional development.
• Total compensation may include base salary, variable pay, and benefits.
• Equal-opportunity workplace welcoming candidates with and without disabilities.