Order Management Specialist (SAP)

Location: Londonderry, NH, United States

Company

hirify.global is hiring for an order management role supporting customer order fulfillment and related operational processes.

What you will do

• Manage customer orders throughout the complete order-to-cash process using SAP.
• Enter, maintain, and update sales orders, including changes, cancellations, returns, and special requests.
• Monitor open, backordered, and blocked orders, delivery schedules, and fulfillment status.
• Identify and resolve order exceptions, shipment delays, and fulfillment issues.
• Collaborate with Sales, Customer Experience, Supply Chain, Logistics, and Accounts Receivable.
• Communicate order status and delivery commitments while using SAP reporting tools to support performance tracking and continuous improvement.

Requirements

• At least 2 years of experience in order management, customer service, logistics, supply chain, or order fulfillment.
• Experience with SAP ERP or SAP S/4HANA in order management or customer service is preferred.
• Strong understanding of order-to-cash processes, including order entry, delivery processing, billing, shipping, and credit management.
• Analytical, problem-solving, decision-making, and prioritization skills with strong attention to detail.
• Strong verbal and written communication skills and proficiency with Microsoft Office, especially Excel.

Culture & Benefits

• Full-time employment.
• Commitment to diversity and inclusion.
• Equal employment opportunity for applicants and associates in accordance with applicable law.