Senior Order Management Coordinator

Location: Hybrid, three days per week on Tuesday, Wednesday, and Thursday at 200 Twin Oaks Road, Kohler, Wisconsin. Applicants must be authorized to work in the United States without requiring new or transfer visa sponsorship now or in the future.

Hourly salary: $29.50–$36.90, depending on experience, education, and work location.

Company

hirify.global develops engines, generators, power conversion, UPS systems, EV components, electrification solutions, microgrid controls, and clean energy solutions for OEM, residential, industrial, and commercial customers.

What you will do

• Manage complex customer orders across the complete order-to-cash lifecycle, from quotations and order entry through shipment, invoicing support, issue resolution, and closure.
• Serve as the primary sales coordination contact for Data Center, Channel, strategic, high-volume, and other complex accounts.
• Coordinate shipments, freight, documentation, payment activities, customer communications, and post-sale service requirements.
• Monitor backlog, aged orders, holds, fulfillment risks, billing issues, and account performance, escalating complex problems and leading cross-functional resolution efforts.
• Maintain accurate customer, order, shipment, and billing data across SAP, Salesforce, Smartsheet, Windchill, and other business systems.
• Support Engineered Specials accounts, audits, system enhancements, process improvements, new program launches, and cross-functional planning.

Requirements

• Bachelor’s degree in business administration, supply chain management, logistics, operations, finance, or a related field, or equivalent experience.
• Five to eight years of order management or SAP experience may substitute for a degree.
• Significant experience in sales operations, customer service, order management, sales administration, supply chain, or a related function.
• Advanced knowledge of SAP Order-to-Cash processes, including quoting, order entry, order management, shipment processing, billing, and issue resolution.
• Experience managing complex or high-value customer accounts, resolving escalated issues, auditing orders, and maintaining compliance and internal controls.
• Advanced Microsoft Excel skills, operational reporting experience, strong analytical abilities, and experience training or mentoring team members.

Culture & Benefits

• Hybrid work schedule with work-life flexibility.
• Competitive compensation and benefits, including health, vision, dental, and a 401(k) plan with company matching.
• Development, career mobility, recognition, and reward opportunities.
• Safe, sustainable, and inclusive workplace focused on continuous improvement and operational excellence.