Senior Associate, HR Services (HR Operations & Case Management)

Location: Szekesfehervar, Fejer, Hungary

Company

hirify.global operates and modernizes mission-critical technology systems for leading businesses, using AI-powered insights to support smarter decisions and innovation.

What you will do

• Deliver HR operations and personnel administration services for Spain and Portugal, supporting approximately 4,000 employees.
• Manage employee and manager inquiries through Myhirify.global and HR ticketing systems, ensuring end-to-end resolution within SLAs.
• Maintain employee data, process employment documentation, and execute employee lifecycle transactions in HR systems.
• Support payroll-related processes, resolve issues, and coordinate with Payroll, HR Business Partners, and Tier 2 and Tier 3 teams.
• Identify recurring issues, improve knowledge base content, standardize processes, and support operational efficiency.

Requirements

• Experience in HR Operations or HR Services, including personnel administration and employee lifecycle processes.
• Experience with HR data management, document handling, case management tools, and ticketing systems such as ServiceNow or Myhirify.global.
• Ability to work accurately and independently in a high-volume environment while meeting compliance, SLA, and quality requirements.
• Experience collaborating with Payroll, HR Business Partners, and wider HR stakeholders across multiple regulatory environments.
• Fluent English and Spanish, written and spoken, are mandatory.

Nice to have

• Experience supporting HR operations in Spain and Portugal or across multiple countries.
• Payroll process or payroll vendor experience.
• Experience with Workday or other HR master data systems.
• Experience with process transitions, operational stabilization, knowledge bases, or continuous improvement.
• Advanced Excel, Power BI, and Power Automate skills.

Culture & Benefits

• Flexible, supportive, and hybrid-friendly company culture.
• Well-being programs supporting financial, mental, physical, and social health.
• Career development through personalized goals, continuous feedback, coaching, certifications, and hands-on learning.
• Access to learning opportunities involving Microsoft, Google, and Amazon technologies.
• Inclusive culture focused on belonging, empathy, continuous learning, and shared success.