Bilingual Technical Support Specialist

Location: Dayton, Ohio; hybrid schedule may be available after training for eligible associates, with up to two work-from-home days per week

Company

hirify.global provides customer-facing technical support for computer equipment and networked systems.

What you will do

• Serve as the primary point of contact for customer technical support.
• Troubleshoot PCs, scanners, printers, and data communication equipment.
• Support routers, switches, wireless networks, RFID systems, antivirus, and firewalls.
• Communicate with customers and associates to maintain a high level of satisfaction.

Requirements

• Excellent verbal and written communication in both English and Spanish is required.
• High school diploma or equivalent.
• Critical thinking, analytical, problem-solving, and teamwork skills.
• Excellent customer service skills.

Nice to have

• CompTIA A+ certification.
• CompTIA Network+ certification.

Culture & Benefits

• Medical, dental, vision, and life insurance.
• Health savings account and 401(k) with up to 6% matching.
• Paid vacation, sick days, and holidays.
• Professional development, training, referral bonuses, and promotion opportunities.
• Onsite dining facility, fitness center, medical center, and sports and social leagues.