Technical Product Advisor I

Location: Onsite in Loveland, Colorado, United States; the conditions also list Salt Lake City, Utah, United States.

Salary: $24.00–$27.00 USD per hour plus bonus pay.

Company

hirify.global develops water-quality analysis solutions designed to make testing faster, simpler, greener, and more informative.

What you will do

• Answer technical and customer-support questions from internal and external customers through the contact center.
• Manage customer escalations and coordinate with cross-functional teams to reach effective solutions.
• Troubleshoot testing systems and hirify.global chemistry methods.
• Share Voice of Customer feedback with other departments and support continuous improvement.
• Identify sales opportunities and submit leads for relevant up-sell and cross-sell activities.

Requirements

• At least one year of experience in analytical chemistry, biology, environmental science, or an equivalent field.
• At least one year of experience with Microsoft Office.
• At least one year of experience in customer service, technical support, field service, or supervision.
• High school diploma or equivalent.
• Ability to work onsite in the United States location associated with the role.

Nice to have

• BA or BS degree.
• Experience in drinking water, wastewater, or industrial markets.
• Experience with Salesforce or Oracle ERP.
• Strong verbal and written communication skills.
• Previous call-center experience.

Culture & Benefits

• Supportive environment focused on innovation, collaboration, and professional growth.
• Paid holidays and paid time off.
• Training, on-the-job development, coaching, and career investment.
• Health benefits, medical, dental and vision insurance, and a 401(k) plan with employer match.
• Flexible work environment and associate wellbeing programming.