6 дней назад
Technical Support Engineer – L1
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Engineer – L1 (IT Infrastructure): Providing Level 1 technical support across operating systems, networks, servers, storage, virtualization, and customer support channels with an accent on systematic troubleshooting, log analysis, and service performance. Focus on diagnosing complex infrastructure issues, resolving connectivity and administration problems, and escalating cases while maintaining accurate documentation and a customer-first experience.
Location: Orlando, Florida, United States
Company
provides AI-powered IT management and cybersecurity software for managed service providers and internal IT organizations worldwide.
What you will do
- Provide Level 1 technical support through chat, phone, and support tickets.
- Diagnose and resolve issues across Windows, Linux/UNIX, macOS, servers, workstations, storage, virtualization, and operating systems.
- Troubleshoot networking issues involving TCP/IP, DNS, DHCP, HTTP/HTTPS, firewalls, latency, and packet loss.
- Analyze system and application logs, document customer interactions and resolutions, and maintain accurate case records.
- Assist with Active Directory, Group Policy, permissions, Windows Server administration, and related infrastructure tasks.
- Meet support KPIs, deliver a customer-first experience, collaborate with internal teams, and escalate complex issues when appropriate.
Requirements
- Working knowledge of Linux/UNIX, Windows, and macOS.
- Familiarity with VMware, Hyper-V, BIOS/UEFI, system boot issues, Linux commands, PuTTY, and SSH.
- Experience with system and application log analysis, Windows Server and workstation hardware, Server Core administration, roles and features, and disk management.
- Understanding of Active Directory ACLs, Group Policy, NAS, SAN, RAID, virtual storage, NTFS, FAT, ext4, backup, and recovery concepts.
- Knowledge of Microsoft Exchange Server, Microsoft SQL Server, Oracle database commands, the OSI model, and network troubleshooting tools including ping, ipconfig, Nmap, and traceroute.
- Excellent written and verbal communication, customer-service orientation, and problem-solving skills.
Nice to have
- CompTIA A+, Network+, Server+, or Security+ certification.
- Microsoft Azure Administrator, Red Hat Linux, VMware VCP, or AWS Certified Solutions Architect certification.
- Equivalent professional experience in a relevant technical support or infrastructure area.
Culture & Benefits
- Work in a high-growth, high-performance organization focused on innovation, accountability, and results.
- Support customers across more than 20 countries and over 15 million endpoints worldwide.
- Collaborate with internal teams in a fast-paced technical support environment.
- Equal employment opportunity is provided regardless of protected personal characteristics.
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