Customer Service Assistant (AI)

Company

hirify.global is a specialty chemicals business providing industrial metal and plastic finishing chemistries, coatings, wastewater treatment, and recycling solutions for diverse industrial markets.

What you will do

• Manage the complete order-to-cash process for French customers and support export customers and distributors across international markets.
• Enter, monitor, and follow up customer orders in SAP while coordinating deliveries with supply chain, logistics, and warehouse teams.
• Act as the primary contact for inquiries about products, pricing, deliveries, documentation, backorders, complaints, and service issues.
• Prepare commercial and export documentation and support sales representatives and key account managers.
• Prepare customer service and sales support reports, monitor key performance indicators, and assist with audits and administrative activities.
• Participate in SAP enhancements, system implementations, process optimization, EMEA projects, and continuous improvement initiatives.

Requirements

• Bachelor’s degree or equivalent qualification in business administration, international business, languages, economics, or a related field.
• At least 3 years of experience in customer service, sales administration, export administration, or commercial back-office activities.
• Experience managing customer orders and coordinating deliveries in a B2B environment.
• Experience with SAP or another ERP system and strong knowledge of Microsoft Office, especially Excel.
• Fluent English required.
• Strong customer service, communication, organizational, problem-solving, and relationship management skills, with the ability to work in a multicultural environment.

Nice to have

• Experience working in an international environment.
• Interest in digital tools, artificial intelligence, and emerging technologies.

Culture & Benefits

• Collaborative culture focused on continuous improvement and cross-functional partnerships.
• Opportunity to contribute to global team development and process improvement.
• Minimum annual salary of 33k plus an annual bonus.
• 35-hour work week.
• Meal vouchers.