Customer Service Manager (Aerospace)

Location: Onsite in Auburn, California, United States. Regular travel of 25–50% to Crane Aerospace & Electronics business sites is required. Access to controlled data may require the candidate to be a US Person under ITAR regulations.

Salary: $135,800–$182,100 annual USD.

Company

Crane Aerospace & Electronics supplies critical systems and components for aerospace and defense applications, including engineered flow-control products for mission-critical engine and APU systems.

What you will do

• Lead, mentor, and develop the Customer Service Administration team.
• Manage contract administration, order fulfillment, and end-to-end customer support.
• Use KPIs and operational metrics to monitor performance, identify gaps, and support the annual operating plan.
• Allocate customer assignments and improve responsiveness and accuracy across order administration activities.
• Standardize and improve the complete order-to-delivery process and customer experience.
• Act as an escalation point and communicate the customer voice to internal stakeholders.

Requirements

• 5+ years of related experience, including 3+ years of management experience.
• Knowledge of aerospace and defense order management, contract terms, manufacturing, people management, operational excellence, and lean office practices.
• Experience with ERP systems; Oracle knowledge is preferred.
• Advanced skills in employee development, team building, business acumen, continuous improvement, project management, systems, and communication.
• BS degree in Business or a related field.
• US Person eligibility may be required for controlled data access under ITAR.

Culture & Benefits

• Standard office environment within a manufacturing operation, with required safety equipment when onsite operations require it.
• Health care, dental, and life insurance beginning on the first day of the month.
• 15 days of paid time off accruing from the first day of employment and 12 paid holidays annually.
• 401(k) retirement plan with company match.
• Education reimbursement available after six months of employment.
• Background check required; FAA-sensitive positions may require participation in a random drug-testing pool.