Customer Service Specialist (Operational Repairs)

Location: Salt Lake City, Utah, USA

Salary: USD 46,000–60,000 per year

Company

John Crane, a business of Smiths Group, provides mission-critical flow control solutions for energy and process industries, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

What you will do

• Monitor customer satisfaction, shipment alignment, delivery performance, and customer feedback ratings.
• Review order status and scheduling methods to support on-time delivery and customer satisfaction.
• Publish performance, open-order, backlog, and customer survey reports.
• Analyze complex operational processes and prepare clear, concise reports.
• Generate complex quotes for intercompany and external customers.
• Coordinate with Quality on RMAs and AQRs, resolve customer obstacles, and manage assigned special projects.

Requirements

• High school diploma or equivalent.
• At least four years of related experience with ERP systems.
• Ability to assist with product assembly when needed.
• Ability to read blueprints, identify product lines, and answer basic technical questions.
• Experience with planning, materials, and scheduling.

Nice to have

• Associate's degree in Business.
• Bilingual English and Spanish skills.
• Experience working in a diverse environment.

Culture & Benefits

• Permanent, full-time employment.
• Competitive compensation and benefits.
• Employee resource groups supporting inclusion and connection.
• Recognition through the annual Smiths Excellence Awards and Smiths Day celebration.
• Opportunity to work within a global organization operating across more than 50 countries.