Customer Service Representative

Location: Mississauga, Ontario, Canada; onsite

Company

hirify.global develops materials and solutions for advanced electronics and high-tech industries.

What you will do

• Manage customer orders through customer service processes and business systems, including indent orders and service invoicing requests.
• Respond to customer inquiries and complaints, monitor sales orders through fulfillment, and issue credit and debit memos.
• Coordinate customer returns and account activity while proactively resolving issues and implementing solutions.
• Work with supply chain, logistics, warehouses, plants, carriers, finance, and sales teams to meet customer needs.
• Participate in weekly supply chain meetings to analyze potential material delays and provide value-added services.
• Support sales inquiries regarding pricing, stock availability, and recent sales.

Requirements

• Bachelor’s degree or equivalent.
• Previous experience as a Customer Service Representative.
• Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, Word, and Power BI.
• Ability to multitask, manage projects, translate needs into implementation plans, and support change management.
• Flexibility and adaptability in a dynamic, fast-paced team environment.

Nice to have

• Salesforce.com experience.
• Knowledge of Order to Cash transactions in SAP.
• Logistics, operations, or manufacturing experience.

Culture & Benefits

• Full-time employment.
• Collaborative work with customer service, supply chain, logistics, manufacturing, sales, and finance teams.
• Comprehensive pay and benefits package.
• Equal opportunity employment and accessibility support for applicants requiring reasonable accommodation.