CC Expert - English Speaking

Location: Lisbon, Portugal — hybrid work with remote and office attendance

Company

hirify.global delivers meal kits with fresh, pre-portioned ingredients and recipes directly to customers.

What you will do

• Support English-speaking customers by phone, email, chat, and social media.
• Resolve customer questions and issues with timely, thoughtful, and solution-focused assistance.
• Make outbound calls to engage customers and strengthen long-term relationships.
• Contribute ideas and feedback to improve proactive customer care.
• Own projects from planning through execution and reporting.

Requirements

• Fluent English required.
• Flexibility to work varying shifts, including early, late, and overnight schedules.
• Strong written and verbal communication skills.
• Customer-focused, detail-oriented, and hands-on approach to problem solving.
• Curiosity, eagerness to learn, and ability to apply new knowledge quickly.

Nice to have

• Passion for food.

Culture & Benefits

• Hybrid work policy combining remote and office work.
• 22 annual leave days, plus two additional days per year of tenure up to six days.
• Five training days per year.
• Private health insurance provided by Tranquilidade.
• Food allowance of €7.62 per worked day through Coverflex.
• 24/7 confidential employee assistance program.