Customer Service Representative (Polish)

Location: Onsite in Lisbon, Portugal. Working schedule is Monday to Friday with rotating shifts from 07:30 AM to 8:00 PM.

Company

hirify.global is recruiting for a leading outsourcing/BPO consultancy supporting a global travel and tourism brand.

What you will do

• Handle customer interactions by phone, email, live chat, and social media.
• Provide accurate information about products, services, and general customer inquiries.
• Offer basic technical support and troubleshoot common issues with guidance.
• Document customer cases, manage a personal ticket queue, and prioritize requests.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Share feedback, collaborate with colleagues, and support proper case closure.

Requirements

• Native or fluent Polish at C2 level, both written and verbal.
• Fluent English at minimum B2 level.
• Strong written and verbal communication skills across phone, email, chat, and social media.
• Basic understanding of customer service principles and standard procedures.
• Ability to handle technical inquiries, troubleshoot common issues, and solve problems collaboratively.
• Organization, attention to detail, multitasking ability, and willingness to learn in a fast-paced support environment.

Nice to have

• Experience with customer service software, ticketing systems, or CRM tools.

Culture & Benefits

• Fixed-term employment for 6 months with the possibility of extension or a permanent contract.
• Competitive salary with performance-based incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Exclusive travel perks and discounts.