Customer Service Representative (Japanese and English) (Interim)

Location: Lisbon, Portugal; hybrid work with at least two days per week in the office. The role also requires availability for at least two weekends per month and some public holidays.

Annual gross base salary: €18,000–€23,000, depending on level, competencies, and experience.

Company

hirify.global operates a curated marketplace where buyers and sellers trade unique and special objects through weekly auctions.

What you will do

• Handle customer queries from buyers and sellers through chat, email, phone, and social media.
• Resolve complex customer issues, disputes, and complaints accurately and promptly.
• M ediate between sellers and buyers to find suitable solutions for both parties.
• Work closely with Sales, Experts, and other departments to improve the customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• Professional speaking and writing skills in Japanese and English.
• 1–4 years of direct experience in customer service or content moderation.
• Strong analytical, critical thinking, communication, patience, and empathy skills.
• Ability to switch quickly between customer channels and collaborate with other departments.
• Availability to work 40 hours per week.
• Willingness to commute to the Lisbon office and work onsite at least two days per week, including at least two weekends per month and some public holidays.

Nice to have

• Experience with live channels.
• Previous experience in hospitality, tourism, retail, call-centre, or another customer-facing environment.

Culture & Benefits

• Interim fixed-term contract for seven months starting in November 2026, with possible extension based on performance and business needs.
• Health insurance from day one, including dental coverage.
• Work-from-home allowance and commuting costs covered.
• Learning and development initiatives, development plans, and mentorship programmes.
• Inclusive and diverse workplace with colleagues representing more than 60 nationalities.
• Additional leave and vouchers for joining, birthdays, and personal pursuits.

Hiring process

• Submit an English CV and cover letter.