Customer Support Specialist (3-6 Months Contract)

Location: Manila, Philippines; hybrid workplace

Company

Global digital commerce and payments company operating B2B monetization solutions and consumer storefronts for game top-ups, digital credits, vouchers, gift cards, and prepaid products.

What you will do

• Respond to and resolve customer inquiries through email, web forms, live chat, Facebook, WhatsApp, and other support channels.
• Document customer interactions accurately in ticketing and CRM systems.
• Collaborate with internal teams, content providers, and customers to escalate and resolve complex issues.
• Maintain up-to-date knowledge of products, services, and support policies.
• Monitor customer feedback and suggest improvements to FAQs and the Zendesk knowledge base.
• Meet service-level agreements and quality benchmarks while supporting customers in the gifting sector.

Requirements

• Experience in customer support or client servicing, preferably with digital communication platforms.
• Proficiency in English and strong written communication skills.
• Experience with CRM and ticketing systems; Zendesk is preferred.
• Excellent problem-solving, organisation, and attention to detail.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Willingness to work shifts, including weekends and holidays when required.

Nice to have

• Customer support experience with UK or European customers.
• Experience in e-commerce or digital products.

Culture & Benefits

• Collaborative environment built around respect, ownership, and mutual support.
• Opportunity to work with colleagues across multiple nationalities and locations.
• Contract engagement for 3–6 months.
• Focus on continuous learning and personal development.