Staff Software Engineer

Location: On-site in Vancouver or Kitchener, Canada

Salary: CA$216,000–CA$252,000 per year base salary for British Columbia

Company

Dialpad develops an AI-powered customer experience platform that resolves customer issues across voice and digital channels.

What you will do

• Define the 1–3 year roadmap and vision for Shared Services.
• Architect the decoupling of existing functionality into reusable services.
• Create architectural designs, technical estimates, and project plans.
• Lead execution of Shared Services platformization projects and support delivery milestones.
• Develop well-tested features and improve engineering throughput, security, scalability, and developer experience.
• Act as a technical expert, review designs, mentor engineers, and present completed features through internal demos.

Requirements

• Extensive backend-focused software engineering experience with organization-wide impact.
• Deep experience architecting complex systems across multiple roles.
• Strong experience with distributed systems, debugging, and troubleshooting.
• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
• Experience with agile, iterative development and mentoring engineers.
• Experience with Python, Google Cloud Platform services, Redis, Elasticsearch, monitoring tools, and third-party integrations.

Culture & Benefits

• Work on AI-powered products for business communications and customer experience.
• Competitive salary, comprehensive benefits, and growth opportunities.
• Access to AI tools and a structured training program.
• Inclusive offices designed to support collaboration and connection.