Account Manager (Food Tech)

Location: Melbourne, Victoria, Australia; hybrid work combining field visits with desk-based planning and analysis.

Company

hirify.global is a food-tech platform helping restaurants and bars fill empty tables, increase foot traffic, and grow revenue through real-time customer deals.

What you will do

• Own and optimise a portfolio of restaurant partners across a Melbourne territory.
• Build trusted relationships through regular partner visits and consultative conversations.
• Monitor dashboards and performance data to identify risks, reduce churn, and improve partner outcomes.
• Lead onboarding, activation, optimisation, campaigns, upsells, and cross-sells.
• Contribute to account management playbooks, reporting, processes, and scalable workflows.
• Support new market launches and help generate leads within the territory.

Requirements

• At least 3 years of experience in hospitality sales or account management.
• Experience working toward retention, churn reduction, or revenue-related goals.
• Strong organisational and communication skills, both in person and in writing.
• Confidence managing a portfolio across field-based and desk-based work.
• Ability to work autonomously while following structured ways of working.

Nice to have

• Experience in food tech, hospitality, marketplaces, or SaaS.
• Established relationships in Melbourne's hospitality sector.
• Experience in territory-based or field-led roles.
• Interest in data analysis, performance reporting, and process improvement.

Culture & Benefits

• Opportunity to join a rapidly growing international business expanding across Australia.
• Autonomy, structured support, and collaboration with internal teams and leadership.
• Opportunity to shape the growth of the Account Management function and take on larger territories.
• Staff discounts and dining vouchers through hirify.global.