Support Services Intern (IT Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Location: Broomfield, Colorado, United States; on-site. Applicants must be U.S. persons, defined as U.S. citizens, permanent residents or green card holders, or individuals granted asylum or refugee status. Due to national security requirements, candidates cannot be nationals of China or Russia unless they are also U.S. citizens.
Salary: $24–$29 per hour. Candidates located outside Colorado may receive a $500 housing stipend per bi-weekly check.
Company
develops innovative technology and operates across the United States, United Kingdom, Germany, Japan, and Singapore.
What you will do
- Triage and respond to incidents and service requests submitted through email or ServiceNow.
- Provide first- and second-line support for devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
- Coordinate local IT setup, access provisioning, and equipment readiness for onboarding and offboarding.
- Manage incident lifecycles from intake to closure while communicating clearly with end users.
- Collaborate with Engineering, Enterprise Applications, and other IT teams on escalations, root cause analysis, and service restoration.
Requirements
- Associate or bachelor’s degree required.
- At least 2 years of IT support experience across first- and second-line responsibilities.
- U.S. person status is required.
- Applicants must not be nationals of China or Russia unless they are also U.S. citizens.
- Strong troubleshooting, communication, and customer-service skills.
- Ability to explain technical topics to non-technical audiences.
Nice to have
- Degree in information technology, computer science, or a related field.
- Experience troubleshooting Windows, Linux, and macOS.
- Familiarity with Intune, Jamf, ServiceNow, networking, identity and access management, and SaaS administration.
- Experience improving service-focused IT support processes.
Culture & Benefits
- Flexible work schedule.
- Housing stipend for eligible candidates located outside Colorado.
- Employee discounts.
- Competitive market-rate compensation and opportunities to work on innovative technology.
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