OSHA Client Support Technician II

Location: Primarily on-site at the OSHA Wesley Chapel location in Tampa, Florida, United States. Remote support tools, email, and phone may supplement in-person service when appropriate.

Hiring salary: $48,276.80 annually ($23.21/hour).

Company

hirify.global is a large public research university providing academic, administrative, research, and technology services across its campuses.

What you will do

• Provide advanced in-person technical support to OSHA faculty, staff, external training clients, and other supported users.
• Support desktops, laptops, mobile devices, printers, scanners, ID card printing equipment, operating systems, standard applications, and training technology.
• Install, configure, upgrade, troubleshoot, repair, and maintain computer equipment, peripherals, and basic audiovisual systems.
• Resolve and document incidents and service requests in JIRA Service Desk, including follow-up and knowledge-base updates.
• Support connectivity, telecommunications, endpoint access, and security troubleshooting, escalating specialized issues to the appropriate USF IT teams.
• Act as a liaison for OSHA-specific databases and applications while providing client training and technical guidance.

Requirements

• High school diploma or equivalent and two years of IT support experience; relevant college coursework or vocational training may substitute for experience.
• Current authorization to work in the United States is required.
• A valid Florida driver's license is required.
• Hands-on troubleshooting experience with macOS, Windows, Android, and iOS.
• Knowledge of endpoint and peripheral support, hardware installation and maintenance, networking, telecommunications, security, and standard software support.
• Ability to communicate clearly with users and stakeholders and document work accurately in IT service-management systems.

Culture & Benefits

• Full-time employment in a university academic and training environment.
• Medical, dental, and vision insurance.
• Paid vacation, paid sick leave, and 11 paid holidays.
• Retirement plan options, including a 401(k) employer match.
• Tuition assistance for the employee and eligible family members.

Hiring process

• The position may require a Level 1 or Level 2 criminal background check.
• Applicants may request reasonable accommodation during the application process.