Mortgage Loan Officer I (Mortgage Lending)

Location: Hybrid role based at offices in Cleveland, Ohio, or Dublin, Ohio, United States

Salary: $24.24–$30.29 per hour

Company

Credit union providing mortgage, equity loan, and other financial services to its members.

What you will do

• Interview and counsel members about first mortgage and equity loan products.
• Take mortgage loan applications and determine applicants’ qualifications.
• Guide loans from initial application through approval and closing.
• Explain mortgage and equity loan processes and recommend personalized financing alternatives.
• Build referral relationships with realtors, builders, and other centers of influence.
• Use automated systems, databases, presentation tools, spreadsheets, and word-processing software.

Requirements

• Experience in member or customer service, preferably in realty, insurance, retail banking, or another financial institution.
• Familiarity with accounting, credit, lending principles, mortgage concepts, and banking industry practices.
• Exposure to lending application and approval processes.
• Ability to perform mathematical calculations accurately and analyze complex written legal documents.
• Ability to communicate professionally, present to groups, and guide members through interactions.
• Registration with the Nationwide Mortgage Licensing System and Registry is required before assuming employment duties, including fingerprinting and background checks.

Nice to have

• Working knowledge of Navy Federal mortgage production or servicing systems.
• Knowledge of mortgage and equity loan processing, closing, documentation requirements, and regulations.
• Familiarity with VA and conventional loan program requirements and procedures.

Culture & Benefits

• Regular Monday–Friday schedule from 8:00 AM to 4:30 PM.
• Competitive pay and benefits.
• Culture focused on employee engagement, appreciation, and mission-driven work.