Loan Officer Assistant (Mortgage)

Location: Remote in the United States, supporting the West Coast during Pacific Time zone working hours

Company

hirify.global is a distributed retail mortgage lender operating more than 700 branches and servicing loans across all 50 states, Washington, D.C., and Puerto Rico.

What you will do

• Support mortgage loan officers with application reviews, documentation, disclosures, and general clerical and phone tasks.
• Review loan files, identify deficiencies, correct information, and obtain additional documentation from borrowers.
• Manage outstanding items across loan files and follow up with customers to support timely receipt of required documents.
• Assist with pipelines covering conventional, FHA, VA, USDA, 203K, and reverse mortgage products.
• Deliver appraisals, property valuations, and disclosure packages to borrowers while tracking proof of receipt.
• Coordinate with borrowers and title companies to schedule and facilitate timely loan closings.

Requirements

• High school diploma, GED, or equivalent.
• At least one year of mortgage-related experience, including customer contact.
• Excellent communication, customer service, prioritization, and time management skills.
• Proficiency with Microsoft Office applications.
• Ability to work primarily during Pacific Time zone hours to support the West Coast region.

Nice to have

• Previous sales support experience.
• Salesforce experience.

Culture & Benefits

• Supportive, transparent, and entrepreneurial work culture.
• Medical, dental, and vision insurance for eligible employees.
• 401(k) plan.
• Company-provided short-term disability coverage.
• Employee assistance and wellness programs.