Inside Sales Supervisor

Location: Remote within the USA, California

Salary: $64,300–$85,700 annually

Company

hirify.global Home Warranty provides home warranty products and services to home sellers, buyers, and agents as part of hirify.global.

What you will do

• Lead, motivate, and develop a team of Inside Sales Representatives against sales, conversion, productivity, and call center efficiency goals.
• Coach representatives on customer discovery, product value, closing techniques, objection handling, and customer retention.
• Use live reporting, recorded calls, and performance data to identify trends, create action plans, and improve sales behaviors.
• Monitor calls and performance for sales effectiveness, customer experience, quality, compliance, and adherence to established processes.
• Manage attendance, scheduling, performance reviews, compensation accuracy, escalated customer concerns, and daily team operations.
• Support interviewing, hiring recommendations, onboarding, recognition, and ongoing employee development.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Three to five years of inbound or outbound call center sales supervisory and coaching experience, or at least two years in a coaching lead role.
• Previous telesales experience with the ability to improve lead and call conversion, outbound dialing, and customer retention.
• Strong communication and listening skills, including the ability to motivate different personalities, navigate difficult conversations, and hold employees accountable.
• Proficiency with Microsoft Office and the ability to manage daily operations while maintaining quality and compliance.

Culture & Benefits

• Inclusive, people-first workplace focused on support, individuality, accountability, and professional development.
• Benefits may include medical, dental, and vision insurance, 401(k), PTO, paid sick leave, and an employee stock purchase plan.
• Equal opportunity employment practices and consideration of applicable state and local fair-chance requirements.