Head of Service - Korea

Location: On-site work in a South Korea office; extensive travel throughout Korea is expected, with approximately 50% or more of the time spent in the field.

Company

hirify.global develops instruments and in vitro diagnostic solutions for biopharmaceutical and clinical markets, serving customers in more than 100 countries.

What you will do

• Lead, hire, coach, and develop the Korea Bio and Clinical service organization.
• Establish service processes, standards, best practices, and a customer-focused service culture.
• Oversee field service activities including preventive maintenance, troubleshooting, installations, and IQ/OQ support.
• Manage customer and distributor relationships, training, service qualifications, and nationwide service quality.
• Develop service portfolio and revenue strategies covering spare parts, contracts, consumables, and installed-base growth.
• Manage service inventory, ERP and CRM records, revenue reporting, and collaboration with Sales, Marketing, Operations, and Global Technical Service.

Requirements

• Bachelor’s degree or higher in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field.
• At least 7 years of relevant experience in laboratory instruments, life science, clinical diagnostics, medical devices, or a related industry.
• Previous experience managing and developing a team of at least two people.
• Experience managing distributor service channels and direct customer relationships across a nationwide territory.
• Strong technical, communication, organizational, and commercial skills, with a hands-on approach to customer and distributor training.
• Business-level English, a valid driver’s license, ability to drive independently, and willingness to travel extensively throughout Korea are required.

Nice to have

• Experience with service coordination, field service management, or service sales.
• Experience with high-value laboratory instruments, bioprocessing, clinical diagnostics, or medical devices.
• Experience managing service revenue or a service P&L.

Culture & Benefits

• Hybrid and flexible work arrangements are available within the broader organization, while this role is designated on-site in South Korea.
• Medical, dental, and vision coverage.
• Competitive 401(k) company match, bonus program, generous paid time off, and paid holidays.
• Tuition reimbursement and professional development opportunities.
• Collaborative, customer-focused culture centered on ingenuity, ownership, accountability, collaboration, and integrity.