Senior Service and UX Designer (Government Digital Transformation)

Location: Remote within Canada; full-time availability required during Alberta business hours, approximately 8:15 a.m. to 4:30 p.m. Mountain Time.

Contractor rate: CAD 80–100 per hour, depending on experience and qualifications.

Company

Digital transformation delivery for complex government and public-sector services, including housing programs and enterprise digital platforms.

What you will do

• Lead human-centered service and UX design for internal, partner-facing, and public-facing digital services.
• Plan and conduct interviews, discovery workshops, usability testing, surveys, behavioral analysis, and other user research.
• Map service ecosystems and create current-state and future-state journey maps and service blueprints.
• Translate research and requirements into information architecture, user flows, wireframes, prototypes, and responsive enterprise interfaces.
• Develop and maintain design systems, component libraries, design tokens, and interaction standards while applying WCAG 2.2 AA.
• Collaborate with product, business, architecture, development, and QA teams on implementation, developer handoff, design QA, and continuous improvement.

Requirements

• 10+ years of progressive UX, UI, and service-design experience in complex enterprise environments.
• 5+ years supporting digital transformation in government, the broader public sector, or Crown corporations.
• Degree or diploma in interaction design, HCI, UX, product design, industrial design, graphic design, computer science, or a related discipline.
• Experience with enterprise applications, portals, digital-service platforms, service modeling, design systems, accessibility, and production-ready specifications.
• Strong stakeholder facilitation, design leadership, human-centered research, and Agile collaboration skills.
• Proficiency with Figma, Miro, FigJam, and Jira or Confluence; experience with Microsoft Dynamics 365, government case-management platforms, housing, or social services is valuable.

Culture & Benefits

• Full-time contract engagement with an initial term from November 2026 to November 2027.
• Potential for two additional one-year extensions, subject to client approval.
• Remote work within Canada with alignment to Alberta business hours.
• Approximately 2,000 hours anticipated annually.

Hiring process

• Submit a résumé, Canadian location, availability to begin November 2, 2026, and hourly contract rate.
• Provide a summary of government and public-sector experience plus examples of service design, research, enterprise UX, design systems, accessibility, and digital services.
• Confirm the ability to provide three client references.