Engagement Manager (AI)

Location: Durham, North Carolina, or remote within the United States

Salary: $104,000–$130,000 base pay annually, plus bonus eligibility

Company

hirify.global builds, deploys, and manages AI factories, high-performance computing infrastructure, advanced memory, compute systems, and enterprise technology services.

What you will do

• Build and maintain long-term client relationships as the primary contact for service-related matters.
• Establish quality assurance processes and monitor SLAs and KPIs to maintain high service quality.
• Assess client account health, identify improvement and growth opportunities, and support customer retention.
• Develop operational performance metrics and reports, using data to drive service improvements.
• Gather and analyze client feedback and communicate updates, outages, and relevant service information.
• Coordinate with Project Management, Professional Services, and Managed Services teams during deployment and ongoing delivery.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 5+ years of technical account management experience, including at least 3 years in a leadership role.
• 5+ years of customer-facing experience with Director, VP, or C-suite stakeholders.
• Strong business acumen and the ability to understand customer business models and needs.
• Proficiency with Microsoft Office, Google Suite, and project management tools such as MS Project or Asana.
• Demonstrated ability to lead cross-functional teams and run presentations for senior stakeholders in remote and onsite settings.

Nice to have

• Professional certifications such as Six Sigma, ITIL, or PMP.
• Working knowledge of HPC and AI systems and components.
• Working knowledge of Agile methodologies.
• Financial skills including budget planning, invoice reconciliation, and P&L understanding.

Culture & Benefits

• Collaborative environment focused on innovation, ownership, continuous learning, and servant leadership.
• Medical, dental, and vision benefits.
• 401(k) savings plan, paid time off, life insurance, and employee assistance plan.
• No travel is required for the role.
• Inclusive workplace with a commitment to equal opportunity and belonging.