IT Support Specialist

Location: Quantico, VA, United States; on-site and cannot be supported remotely

Company

hirify.global supports federal law enforcement customers through IT-focused work programs and customer-facing technical services.

What you will do

• Resolve end-user helpdesk tickets and troubleshoot hardware and software issues.
• Install, configure, and update workstations, peripherals, and operating systems.
• Monitor LANs, Wi-Fi, routers, and switches to maximize system uptime.
• Apply basic cybersecurity measures, run data backups, and follow disaster recovery procedures.
• Track IT assets, document system processes, and coordinate with external technology vendors.
• Guide customers through system configuration and troubleshooting in person and remotely.

Requirements

• Associate degree in computer science, computer information systems, or a related technical discipline, or equivalent education, training, or work/military experience.
• At least 2 years of related IT experience.
• Current Top Secret clearance required.
• Ability to obtain SCI access with a CI polygraph required.
• Working knowledge of Windows, macOS, or Linux environments, networks, and hardware components.
• Strong customer service, troubleshooting, communication, and technical reporting skills.

Nice to have

• Familiarity with security hardening settings and STIGs.
• Experience diagnosing and resolving technical faults independently or escalating complex issues.

Culture & Benefits

• Medical insurance with generous company cost sharing for employees and dependents.
• Company-paid dental, vision, short-term disability, and long-term disability insurance.
• 401(k) plan with a generous match and immediate vesting.
• Paid leave, holidays, life and AD&D insurance.
• Tuition and training reimbursement.