IT Support Specialist (IoT)

Location: Atlanta, Georgia, United States; 5-day onsite coverage is required where assigned, within a flexible hybrid model.

Company

hirify.global develops IoT, connected transportation, fleet management, web-based analytics, and vehicle data integration solutions.

What you will do

• Resolve intermediate to advanced employee IT support tickets while meeting SLAs and maintaining clear communication.
• Escalate and troubleshoot complex desktop, application, operating system, network, and endpoint issues across Windows, macOS, Linux/Ubuntu, ChromeOS, and mobile environments.
• Manage user access, account lifecycles, software deployments, system permissions, and Google Workspace administration.
• Configure, deploy, maintain, upgrade, onboard, and offboard workstations, mobile devices, peripherals, and office technology.
• Execute IT asset management operations, including inventory tracking, packaging, shipping, receiving, scanning, auditing, and database updates.
• Support local office technology, knowledge-base documentation, incident coordination, automation improvements, and scheduled support rotations.

Requirements

• 2–5 years of experience in IT support, service desk, desktop support, or equivalent end-user technology support.
• Intermediate to advanced troubleshooting skills across Windows, macOS, Linux/Ubuntu, ChromeOS, mobile operating systems, LAN/WAN, Wi-Fi, VPN, DHCP, and DNS.
• Intermediate Google Workspace administration and SaaS application troubleshooting experience.
• Knowledge of ITSM frameworks, ticket lifecycles, SLA metrics, escalation practices, RBAC, IAM, and security compliance.
• Post-secondary diploma or degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Must be eligible to work in the United States; eligibility is verified through E-Verify.

Nice to have

• CompTIA A+, Network+, Security+, ITIL Foundation, MDM, Apple, or Microsoft endpoint management certifications.
• Practical knowledge of AI tools, LLMs, GenAI assistants, and prompt engineering.

Culture & Benefits

• Flexible hybrid working model with in-person and virtual work support.
• Home office reimbursement, online learning, and networking opportunities.
• Parental leave top-up program and electric vehicle purchase incentive.
• Medical and dental benefits and a retirement savings program for full-time permanent employees.
• Work-life balance supported through cloud-based collaboration, asynchronous work, and online social events.