IT Help Desk Lead (Electric Aviation)

Location: South Burlington, Vermont, United States; primarily on-site at the Production Facility, with regular support across BETA facilities and occasional travel.

Salary: $80,000–$95,000 USD per year

Company

hirify.global develops electric aviation products with a focus on sustainability and aviation innovation.

What you will do

• Lead daily Help Desk intake, triage, prioritization, escalation, and service delivery.
• Provide hands-on support for Windows and macOS endpoints, Linux environments, identity and access, productivity tools, printers, conference-room AV, networking, and business applications.
• Coordinate support coverage and workflows across facilities, balancing urgent incidents, planned work, on-site service, and remote support.
• Coach Help Desk staff, establish troubleshooting standards, and act as an escalation point.
• Coordinate onboarding, offboarding, device provisioning, asset recovery, and access requests.
• Improve documentation, analyze ticketing data, identify recurring issues and automation opportunities, and report service risks and recommendations to IT leadership.

Requirements

• 3+ years of IT support, service desk, desktop support, or technical operations experience.
• Experience leading or coordinating a high-volume technical support queue and prioritizing competing work.
• Advanced troubleshooting skills across Windows and macOS, with working familiarity with Linux.
• Strong technical writing, process documentation, verbal communication, and stakeholder coordination skills.
• Ability to work primarily on-site at the Production Facility and provide regular support across BETA facilities.
• Ability to lift up to 50 pounds when necessary and work occasional off-hours for maintenance, incidents, deployments, or facility moves.

Nice to have

• Experience leading, mentoring, training, or coordinating a technical support team in a multi-site environment.
• Knowledge of Service Management, Asset Management, and Documentation tools.
• Familiarity with ERP, PLM, or ALM tools used in engineering, manufacturing, and quality management.

Culture & Benefits

• Full-time employment with Restricted Stock Units and Performance Stock Units.
• On-site healthcare in Vermont plus medical, dental, and vision coverage.
• Short- and long-term disability coverage and paid parental leave.
• Daily lunch provided and access to flight lessons.
• Background check required; BETA participates in E-Verify.