IT Support Associate II

Location: Milpitas, California, United States; onsite

Salary: USD 60,000–70,000 yearly

Company

Global logistics and supply chain management company providing customized international trade solutions and integrated information systems.

What you will do

• Provide second-level technical support for complex hardware, software, and network issues.
• Perform advanced troubleshooting, root cause analysis, and permanent issue resolution.
• Support enterprise application upgrades, deployments, configurations, and data backup and storage.
• Manage branch hardware inventory, ordering, setup, end-of-life processes, and retirement.
• Develop solutions with operational teams to improve automation, productivity, and process efficiency.
• Coordinate escalated issues, vendors, service agreements, repairs, and procurement.

Requirements

• Experience with Windows 11, PC troubleshooting, hardware management, networking, TCP/IP, cybersecurity, and cabling.
• Knowledge of PowerShell, Microsoft Office, Exchange, and SharePoint.
• Strong problem-solving, communication, customer service, and interpersonal skills.
• Ability to manage multiple tasks and projects with sound prioritization.
• Ability to conduct configuration and access-control reviews, maintain documentation, and support IT security compliance.
• Ability to provide technical guidance and mentor junior technicians.

Nice to have

• Experience building PCs.
• CompTIA, Cisco, Microsoft, VMware, or Linux certifications.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical health plan and life insurance.
• Employee stock purchase plan.
• Training and personnel development program.
• Internal growth opportunities.