Customer Solution Strategy Lead (AI)

Location: Hybrid in Austin, Dallas, or New York, United States. Offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.

Salary: $273,000–$341,000 annual estimated salary for New York City-based hires, including on-target incentive compensation. The role is also eligible for equity.

Company

hirify.global operates a global network and provides security, performance, developer, and AI infrastructure services for Internet applications.

What you will do

• Develop account-specific adoption roadmaps across App Modernization, Developer, and AI platform domains.
• Map customer workloads to hirify.global capabilities including Workers, R2, D1, Durable Objects, Workers AI, Vectorize, and AI Gateway.
• Coordinate Sales Engineering, Customer Success, Product, and other cross-functional resources around adoption milestones.
• Build trusted relationships with CTOs, engineering executives, platform architects, and AI leaders.
• Identify and qualify platform expansion opportunities, then hand commercially ready opportunities to Client Directors.
• Bring strategic customer requirements, adoption blockers, and feature needs into Product roadmap discussions.

Requirements

• 10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy in a global SaaS or infrastructure environment.
• Exceptional communication and executive presence, with the ability to influence C-level executives and internal product leaders.
• Strong understanding of AI, security challenges, security architecture, design, and operations.
• Experience designing and deploying solutions with customers and partners.
• Experience with cloud computing implementations, including Microsoft 365, Azure, Google, or AWS.
• Ability to drive complex projects in ambiguous, high-pressure customer environments.

Nice to have

• 7+ years of deployment experience in a similar role or technical leadership position.
• Previous experience as a Customer Engineer leader, consultant, or technical marketing engineer.
• Proven experience using AI to help drive revenue.
• Experience working with security solutions and understanding the broader threat landscape.

Culture & Benefits

• Hybrid work environment with flexible paid time off covering vacation and sick leave.
• Medical, dental, vision, flexible spending, commuter, fertility, family-forming, and mental health benefits.
• Global travel medical insurance and disability, life, and accident insurance.
• 401(k) retirement savings plan and employee stock participation plan.
• Parental, pregnancy health, medical, and bereavement leave programs.
• Employment may require authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.