IT Analyst

Location: Guelph, Ontario, Canada; required to be onsite with some flexibility. Willingness to travel to satellite offices is required. Working hours are 8am–5pm, with possible after-hours and weekend support.

Salary: CAD 34–36 per hour, depending on experience, skills, and geographic location.

Company

hirify.global is an environmental solutions company delivering science-, engineering-, consulting-, and field-based solutions to address environmental, regulatory, and operational challenges.

What you will do

• Provide day-to-day first-line technical support for enterprise users and resolve or escalate incoming tickets.
• Troubleshoot computer systems, software, hardware, licensing, Windows workstations, LANs, VPN access, and remote networks.
• Install, deploy, repair, and maintain desktops, laptops, mobile devices, printers, and other equipment.
• Create and terminate user accounts in accordance with ITIL procedures and internal policies.
• Maintain detailed records, knowledge-base content, training guides, and documentation for users and support teams.
• Identify recurring problem trends, support continuous improvement, and communicate with IT, local users, and cross-functional teams.

Requirements

• High school diploma or GED.
• 1–2 years of relevant IT experience.
• Strong customer service, communication, patience, active listening, and time-management skills.
• Knowledge of password resets, account management, email systems, Microsoft 365, basic networking, Wi-Fi, VPN, ticketing systems, and knowledge bases.
• Proficiency troubleshooting Windows OS and using Microsoft Office, Google Workspace, and PC software.
• Ability to work onsite in Guelph, travel to satellite offices, and lift up to 30 pounds.

Nice to have

• Associate’s degree in computer science or information systems.
• ITIL, CompTIA A+, or Network+ certification.
• Experience with Microsoft 365, Teams, Active Directory, mobile devices, or enterprise ticketing systems such as ClickUp, FreshService, ServiceNow, or Zendesk.
• Basic cybersecurity knowledge, including phishing awareness and MFA.

Culture & Benefits

• Access to industry certifications, formal training, hands-on mentorship, and career pathing.
• Opportunities for technical and professional development.
• Participation in continuous improvement programs and required safety training.