Call Center Agent (Technical Support)

Location: Ottawa, Ontario, Canada

Salary: CAD $20–$29 per hour

Company

hirify.global is a Fortune 500 technology company providing printing, personal computing, software, services, and IT infrastructure solutions to customers worldwide.

What you will do

• Address customer concerns independently by following established support protocols.
• Resolve moderately complex hardware and software issues through incoming interactions and proactive notifications.
• Provide detailed information about products, services, technical matters, repairs, specifications, and warranty coverage.
• Assist customers proactively and contribute to process, service quality, and operational improvements.
• Collaborate with clients, programmers, QA testers, managers, and other teams to support customer solutions.
• Share technical information, support operational plans, and complete assignments with minimal supervision.

Requirements

• High school diploma, GED, higher secondary education, equivalent experience, or demonstrated competence.
• Typically 4–6 years of related experience in remote support, telephone support, technology, customer environments, or a related field.
• Knowledge of technical support, help desk support, desktop support, computer hardware, operating systems, and peripheral devices.
• Experience or knowledge of Active Directory, Linux, Microsoft Azure, Microsoft Office 365, Microsoft Windows, Windows Servers, and scripting.
• Knowledge of issue tracking, ServiceNow, IT service management, ITIL, Agile methodology, and automation.
• Successful candidates must pass a basic Criminal Records check and sign hirify.global’s confidentiality, non-solicitation, and conflict-of-interest agreement.

Culture & Benefits

• Full-time employee position with hirify.global Canada.
• Medical, dental, life insurance, and disability coverage, subject to applicable plan terms.
• 15 paid vacation days per year, prorated based on the start date.
• Work supports global process standardization, cross-team collaboration, and continuous improvement.
• No travel and no shift premium for Canada.