Desktop Service Technician (Fintech)

Location: 100% onsite at 483 Bay Street, Toronto, moving to 3 Robert Speck Parkway, Mississauga, approximately in late 2026. Current work authorization for Canada is required. Monday–Friday rotating shifts between 7:00 AM and 6:00 PM, with a rotating on-call schedule. Local support is also provided at disaster recovery sites in downtown Toronto and Vaughan.

Salary: CAD 65,000–80,000 annual base salary, plus discretionary performance bonus and RRSP contribution after six months.

Company

hirify.global provides investment portfolios and financial services to individuals and institutions across Canada.

What you will do

• Provide level 2 and 3 hardware and software support for desktops, laptops, Apple devices, virtual machines, mobile devices, printers, and user applications.
• Deliver white-glove support to executives, traders, sales staff, and other business-critical users.
• Investigate incidents and problems, identify root causes, escalate priority cases, and meet service-level targets using ServiceNow.
• Manage endpoint deployment and administration with Microsoft Configuration Manager, Intune, JAMF Pro, Autopilot, and related device-management tools.
• Plan hardware procurement and refresh projects, manage assets, evaluate equipment, and coordinate vendor and Lenovo RMA processes.
• Support Zoom and Microsoft Teams conferencing rooms, business continuity activities, and disaster recovery operations.

Requirements

• At least 2 years of hands-on level 2 desktop technician experience.
• Proficiency with Microsoft Windows 11, Apple macOS, Microsoft Office 2016, and Microsoft 365.
• Experience with Microsoft Deployment Toolkit, Autopilot, Azure Intune, JAMF Pro, Dell Wyse Management Suite, Citrix Director, and ServiceNow.
• Strong troubleshooting skills covering hardware, software installations, Citrix virtual machines, VPN, LAN and wireless connectivity, mobile devices, and multifunction printers.
• Experience with enterprise operating-system and software rollouts, hardware refreshes, system migrations, procurement, and vendor coordination.
• Current authorization to work in Canada is required. A computer science diploma or degree is preferred; ITIL v4 and A+ certifications are assets.

Nice to have

• Bilingual English and French communication skills.
• Experience configuring Poly and Crestron meeting-room equipment for Zoom and Microsoft Teams.
• Experience with Bell Mobility corporate devices, Pulse Secure or Pulse Always-On VPN, and ZScaler ZPA.

Culture & Benefits

• Inclusive environment with opportunities for professional growth and development.
• Competitive annual compensation with a discretionary performance bonus.
• RRSP contribution after six months of employment, with no employee matching required.
• Support for diversity, inclusion, accessibility, and workplace accommodations.