Desktop Service Technician

TL;DR

Desktop Service Technician (IT Support): Providing level 2 hardware and software support for internal business units with an accent on white-glove executive support and device lifecycle management. Focus on maintaining workstation security, resolving complex technical incidents, and managing enterprise endpoint configurations in an onsite environment.

Location: Must be based in Toronto/Mississauga, Canada (100% onsite)

Salary: $65,000–$80,000 CAD

Company

A leading privately owned financial services firm helping Canadian investors build better financial futures for over 35 years.

What you will do

• Provide white-glove technical support to executives, traders, and business-critical staff.
• Investigate and resolve level 2/3 hardware and software incidents using ServiceNow.
• Manage device lifecycles including procurement, imaging, and hardware refreshes.
• Configure and maintain endpoints using Intune, SCCM, and JAMF Pro.
• Support audio/video conferencing equipment for Zoom and Microsoft Teams.
• Participate in disaster recovery activities and on-call rotations.

Requirements

• Current work authorization for Canada is required.
• Must be able to work 100% in-office (Toronto/Mississauga).
• 2+ years of hands-on experience as a Desktop Technician.
• Proficiency in Windows 11, macOS, and Microsoft 365.
• Experience with device management tools like Intune, JAMF, or SCCM.
• Strong analytical and troubleshooting skills for hardware and network connectivity.

Nice to have

• Bilingualism in English and French.
• ITIL v4 or A+ certification.

Culture & Benefits

• Competitive annual salary with discretionary performance bonus.
• RRSP contribution plan after 6 months with no employee matching required.
• Inclusive environment recognized as one of Canada's Top 100 Employers.
• Opportunities for career growth and professional development.
• Supportive team culture focused on mental wellness and diversity.