IT Support Specialist (IoT)

Location: Onsite in Aalborg, Denmark; primary contact for the European timezone.

Company

A global technology company connecting the construction industry through IoT, telematics, data, and infrastructure.

What you will do

• Provide first- and second-line support for hardware, software, network, and access issues both in person and globally.
• Provision, configure, and manage the lifecycle of laptops and peripherals using IRU and Intune.
• Manage onboarding and offboarding, including identity and access through Okta, SSO, and SCIM-provisioned accounts.
• Log, triage, and resolve Freshservice tickets while meeting agreed SLAs.
• Maintain asset inventory, support hardware procurement and logistics, and assist with office equipment and meeting room technology in Denmark.
• Support endpoint security tooling such as CrowdStrike and collaborate with global IT Operations on documentation and continuous improvement.

Requirements

• Completed IT-supporter qualification, data- og kommunikationsuddannelsen, trin 1, or equivalent vocational IT support education; new graduates are welcome.
• Practical experience with Windows and/or macOS, including experience from an apprenticeship or practical placement.
• Fluent English required for communication, documentation, and collaboration with the global IT team.
• Strong communication skills and a proactive, service-oriented approach.
• Ability to work independently and as part of a distributed IT Operations team.

Nice to have

• Exposure to identity and access concepts, SSO, user provisioning, or Okta.
• Familiarity with ITSM or ticketing tools, especially Freshservice.
• Experience with MDM, endpoint management, ISO 27001, security hygiene, or supporting hybrid and globally distributed workforces.

Culture & Benefits

• Hands-on, high-visibility work with ownership and opportunities to develop within a growing IT function.
• Collaboration with global IT Operations colleagues in Denmark and Canada.
• Work supporting technology used across the construction industry and a global organization.
• People-centric culture with colleagues working across global hubs.

Hiring process

• Virtual meet and greet with the Talent Acquisition Partner.
• Deeper conversation about experience, working style, the team, and day-to-day challenges.
• Assignment-specific interview with a prepared case, followed by references or background checks if required and an offer presentation.