Senior Delivery Manager (ServiceNow)

Location: Richmond, Virginia, United States

Base Pay Range: $160,000–$190,000 per year; additional incentive compensation.

Company

hirify.global provides on-demand talent, consulting, and outsourced services through a global network of more than 2,600 experts.

What you will do

• Lead delivery and commercial performance across a portfolio of ServiceNow consulting engagements, from focused implementations to complex transformation programs.
• Serve as the senior delivery contact for client executives, sponsors, program leaders, hirify.global leadership, ServiceNow, and delivery partners.
• Establish governance structures, steering committees, reporting cadences, escalation paths, delivery controls, and executive reviews.
• Oversee scope, schedule, budget, quality, customer experience, financial forecasts, margin, utilization, billing milestones, and estimate-to-complete.
• Identify and mitigate delivery, financial, contractual, resource, and customer risks, including critical escalations and service recovery plans.
• Coach delivery leaders, support staffing and talent planning, contribute to presales activities, and improve delivery playbooks and quality controls.

Requirements

• 10+ years of progressive experience in technology consulting, enterprise software, or professional services.
• 7+ years leading complex technology implementations, transformation programs, or consulting engagements, including 3+ years managing ServiceNow implementations or portfolios.
• Experience managing engagement financial performance, multiple concurrent engagements, multidisciplinary teams, fixed-price and time-and-materials services.
• Strong knowledge of project and program governance, contractual scope, change control, Agile delivery, enterprise SaaS implementations, and ServiceNow delivery practices.
• ServiceNow Certified System Administrator certification and one or more ServiceNow Certified Implementation Specialist certifications.
• Project or program management certification such as PMP, PMI-ACP, Certified ScrumMaster, or SAFe, plus ITIL 4 Foundation or higher.

Nice to have

• Experience with ServiceNow workflow areas including ITSM, ITOM, ITAM, HRSD, CSM, CRM, IRM, or SPM.
• Experience with ServiceNow managed services, platform operations, post-implementation optimization, or Now Create methodology.
• Experience leading globally distributed or blended onshore and offshore teams and supporting presales solutioning.
• Experience using AI-enabled tools for delivery planning, reporting, analysis, knowledge management, or decision-making.

Culture & Benefits

• Professional services environment focused on meaningful work, continuous development, innovation, and collaboration.
• Benefits may include medical, dental, vision, life and disability insurance, a 401(k) savings plan, and an employee stock purchase plan.
• Professional development program, paid time off, paid holidays, and paid sick time where legally required.
• Performance is measured through delivery, commercial, customer, risk-management, resource, and team-development outcomes.

Hiring process

• Selected candidates complete visual identity verification during initial screening.
• Standard identity verification, including I-9 submission, is required during onboarding.