Client Outreach/Onboarding Coordinator (Health Insurance)

Location: Fully remote; schedule options between 7am–6pm CST, Monday–Friday

Salary: $16/hour for unlicensed employees and $17/hour once licensed or if already holding a Life and Health insurance license; quarterly performance bonus opportunity of $625

Company

hirify.global provides an insurance platform designed to make health insurance clearer and more accessible for small business owners and their employees.

What you will do

• Support new customer groups from application through successful insurance enrollment.
• Assist customers with annual benefits renewals, coverage updates, and carrier changes.
• Provide proactive onboarding support through phone, text, and email.
• Reconcile customer issues and coordinate with revenue operations and support teams.
• Maintain detailed customer account and interaction records in Salesforce.

Requirements

• 1–2 years of experience in customer service or sales.
• Life and Health Insurance license, or ability to obtain one within three months of employment.
• Strong customer empathy, communication, multitasking, and productivity skills.
• Ability to manage high-volume work across multiple channels and tasks.
• Strong interest in helping businesses maximize their healthcare benefits.

Nice to have

• Previous experience with Salesforce.

Culture & Benefits

• Fully remote environment with flexible weekday schedule options.
• Hourly pay with a quarterly performance bonus opportunity.
• Generous stock option package.
• Take-what-you-need time off plan.
• 100% medical, dental, and vision insurance coverage options for employees and dependents, plus a 401(k).
• Values-based culture focused on transparency, feedback, action, growth, high standards, and diversity.