Supervisor, Commerce Operations - Multi Retailer (Ecommerce)

Location: Hybrid, based in Chicago, IL; New York, NY; or Rogers, AR, United States. Teams work in the office an average of four days per week.

Salary: $60,000–$140,000 USD annually.

Company

hirify.global is a global creative company combining brand experience, customer experience, commerce, media intelligence, data solutions, and production services for leading brands.

What you will do

• Manage digital shelf operations and product content across Target, Kroger, Sam’s Club, and mid- to long-tail food, drug, and DIY retailers.
• Submit and validate product content through retailer portals, Salsify, and syndication platforms, then verify publication and syndication outcomes.
• Monitor alerts, content health, retailer compliance scorecards, publication status, search visibility, and organic rankings; identify root causes and escalate systemic issues.
• Prepare competitive pricing snapshots, category share tracking, new entrant and delisting alerts, line review materials, and QBR data pulls using syndicated data.
• Lead monthly client reporting meetings for Omni-marketing and Sales teams, explaining content health, competitive positioning, search visibility, and trading metrics with recommended actions.
• Execute approved keyword, title, bullet, image, and other content optimizations; manage retailer tickets, workflows, documentation, and process-improvement initiatives.

Requirements

• 3–5 years of experience in eCommerce operations, digital shelf management, PIM, or retail services.
• Experience with Target and/or Kroger retailer portals and content requirements.
• Proficiency with digital shelf intelligence platforms such as Profitero, Stackline, or equivalent.
• Experience with PIM or syndication platforms such as Salsify, Syndigo, or equivalent.
• Strong data fluency, advanced Excel skills, exceptional attention to detail, and the ability to manage multiple retailer priorities.
• Client-facing communication skills and confidence presenting findings and recommendations.

Nice to have

• CPG experience, especially in Home Care, Laundry, Air Care, Consumer Health, or Food.
• Familiarity with GS1 standards, retailer content scorecards, Nielsen, Circana, or 84.51°.
• Understanding of retail media fundamentals and the relationship between content performance and paid search ROI.
• Experience in an agency or managed services environment.

Culture & Benefits

• Hybrid work model focused on in-person creativity, collaboration, and connection.
• Competitive benefits package through WPP.
• Accommodation and flexibility requests can be discussed during the interview process.