Customer Success Manager (AI)

Location: San Francisco, United States; hybrid

Salary: $170K–$220K annually plus equity; USD salary ranges apply only to U.S.-based positions.

Company

Perplexity develops AI, search, and agent orchestration products, including an API platform used by AI-native startups and large technology companies.

What you will do

• Own customer relationships across onboarding, adoption, retention, and expansion for API customers.
• Understand customer use cases, integrations, and success criteria; support API evaluation and progression to production.
• Use account and product usage data to identify declining adoption, technical risks, and growth opportunities.
• Investigate API questions using documentation, sample requests, and usage data, coordinating with Engineering and Support on deeper issues.
• Lead endpoint migrations, product rollouts, enablement programs, and communications for product changes, deprecations, and outages.
• Build the API customer success playbook and bring customer feedback into product planning, documentation, and enablement.

Requirements

• 4+ years of experience in customer success, technical account management, solutions engineering, or a related customer-facing role at a technology company.
• Technical fluency with API documentation, API requests, responses, errors, and integration discussions with developers.
• Track record of driving adoption, retention, or growth across a customer portfolio with clear ownership of follow-through.
• Experience creating or improving a customer program, playbook, or cross-functional process.
• Strong written and verbal communication, including clear explanations of technical issues and careful communication while facts are developing.
• Sound judgment in balancing account needs with strategic projects, setting priorities, and moving work forward without a detailed brief.

Nice to have

• Experience with APIs, developer tools, cloud infrastructure, or usage-based products.
• Familiarity with AI applications, search, retrieval, or agents, including customer evaluation of quality, latency, and cost.
• Working knowledge of Python or SQL for reproducing issues, analyzing usage, or automating recurring work.

Culture & Benefits

• Hybrid work in San Francisco.
• Full-time U.S. employees receive equity, health, dental, vision, retirement, fitness, commuter, and dependent care benefits.
• Full-time employees outside the U.S. receive benefits tailored to their region of residence.
• Early team members help shape customer success programs and influence product decisions through customer insights.