Customer Success Manager (AI/API)

Location: San Francisco, United States; hybrid

Salary: $170,000–$220,000 per year plus equity. USD salary ranges apply only to U.S.-based positions.

Company

Perplexity develops AI, search, and agent orchestration products, including an API platform for developers and technology companies.

What you will do

• Own customer relationships across onboarding, adoption, retention, and expansion.
• Understand customer use cases, integrations, and success criteria, helping customers move from API evaluation to production.
• Analyze account and product usage data to identify adoption risks, technical issues, and growth opportunities.
• Investigate API questions, coordinate with Engineering and Support, and keep customers informed through resolution.
• Lead endpoint migrations, product rollouts, enablement programs, and communications about product changes and incidents.
• Build the API customer success playbook and bring customer feedback into product planning, documentation, and enablement.

Requirements

• 4+ years of experience in customer success, technical account management, solutions engineering, or a related customer-facing technology role.
• Technical fluency with API documentation, API requests, responses, errors, and integration discussions with developers.
• Experience driving adoption, retention, or growth across a customer portfolio.
• Experience creating or improving a customer program, playbook, or cross-functional process.
• Strong written and verbal communication, judgment, prioritization, and follow-through.
• Ability to work in a hybrid setup in San Francisco, United States.

Nice to have

• Experience with APIs, developer tools, cloud infrastructure, or usage-based products.
• Familiarity with AI applications, search, retrieval, or agents, including quality, latency, and cost evaluation.
• Working knowledge of Python or SQL for issue reproduction, usage analysis, or automation.

Culture & Benefits

• Equity is offered as part of compensation.
• U.S. full-time employees receive health, dental, vision, retirement, fitness, commuter, and dependent care benefits.
• Full-time employees outside the U.S. receive benefits tailored to their region of residence.
• The role is an early opportunity to shape customer success programs and processes.